AISoftBox Sdn. Bhd.
Company Registration No.: 1437655-T
Effective Date: 14 August 2025
Last Updated: 14 August 2025
AISoftBox Sdn. Bhd. (“AISoftBox”, “we”, “us” or “our”) operates a strict NO-REFUND POLICY.
Except where a refund, reimbursement or other remedy is expressly required by applicable law, all payments made to AISoftBox are final, non-refundable and non-reversible once payment has been successfully processed.
This policy applies to all AISoftBox Services, including but not limited to:
The Customer acknowledges that payment for the Services does not create an automatic right to a refund.
Unless otherwise required by applicable law, all payments made to AISoftBox are final once successfully processed.
This includes:
The Customer expressly acknowledges that payment does not create a contractual right to request or receive a refund, except where such right is expressly required by applicable law.
Subscription fees are non-refundable once the subscription has been activated or payment has been successfully processed.
Cancellation of a subscription does not entitle the Customer to:
Where applicable, the Customer may continue using the Services until the end of the paid subscription period, subject to the Customer’s account status and applicable service terms.
Where automatic renewal has been authorized, the Customer authorizes AISoftBox or its appointed payment service provider to charge the applicable subscription fee according to the agreed billing cycle.
Once an automatic renewal payment has been successfully processed, the payment is final and non-refundable, except where a refund is expressly required by applicable law.
The Customer is responsible for cancelling automatic renewal before the applicable billing date if the Customer no longer wishes to continue using the Services.
Failure to cancel before the applicable billing date does not create a refund entitlement.
A failed payment, rejected payment, payment retry, duplicate authorization, bank processing issue, payment gateway issue, e-wallet issue, card issuer issue or other payment-processing event does not automatically create a refund entitlement.
Where a payment is successfully captured, AISoftBox may treat the payment as a valid payment for the applicable Services.
Any alleged duplicate payment shall be subject to verification against AISoftBox’s transaction and payment records.
All onboarding, setup, implementation and configuration fees are strictly non-refundable once payment has been processed.
This applies even if:
These fees compensate AISoftBox for resources, administrative work, system allocation, configuration, technical preparation and operational activities.
All API, integration, programming, customization and development fees are strictly non-refundable once payment has been processed or technical work has commenced, whichever occurs first.
This includes:
The Customer’s subsequent decision not to proceed does not create a refund entitlement.
No refund shall be provided for unused Services.
This includes unused:
Unused Services have no cash value and cannot be exchanged for cash.
A Customer may request cancellation of its subscription in accordance with the applicable subscription terms.
However, cancellation does not result in a refund of:
Where automatic renewal applies, the Customer is responsible for cancelling before the applicable renewal date.
No refund will be provided because the Customer:
Non-use of the Services does not constitute service failure and does not create a refund entitlement.
Technical problems do not automatically create a refund entitlement.
AISoftBox may investigate and use reasonable efforts to resolve reported technical issues.
Technical issues may include:
AISoftBox’s obligation, where applicable, is to use reasonable efforts to investigate and resolve the issue rather than provide a refund.
AISoftBox provides e-Invoice middleware and technology services that may communicate with LHDN/IRBM and MyInvois systems.
AISoftBox does not control those systems.
Accordingly, no refund shall be provided due to any issue caused by or relating to LHDN/IRBM, MyInvois or other government systems, including:
The Customer acknowledges that government systems are external systems outside AISoftBox’s control.
The Customer remains responsible for its own tax, accounting and statutory obligations.
No refund shall be provided due to failures, changes, interruptions or incompatibility involving third-party services.
This includes, without limitation:
AISoftBox shall not be responsible for service interruptions originating from such third parties.
Scheduled maintenance, emergency maintenance, upgrades, security updates, infrastructure maintenance and other operational activities do not create a refund entitlement.
Temporary service interruptions do not entitle the Customer to:
unless AISoftBox expressly agrees otherwise in writing or applicable law requires otherwise.
AISoftBox may modify, update, replace, add or remove features of the Services from time to time.
Such changes may be necessary due to:
Changes to individual features do not automatically create a right to a refund or cancellation compensation.
Changes to Malaysian laws, tax requirements, e-Invoice requirements, LHDN/IRBM requirements, government policies or technical specifications do not create an automatic right to a refund.
AISoftBox may modify the Services where reasonably necessary to accommodate such changes.
Additional fees may apply where significant customization, development or implementation work is required.
Free trials and demo accounts have no monetary value and are not refundable.
AISoftBox may:
at its discretion.
AISoftBox does not guarantee that information entered into a free trial or demo account will be retained.
Promotional pricing, discounted plans, special offers, introductory pricing, reseller pricing, campaign pricing and other promotional arrangements are non-refundable.
Any promotional terms that expressly provide otherwise shall apply only to that specific promotion.
If an account is suspended or terminated due to:
the Customer shall not be entitled to a refund of amounts already paid, except where required by applicable law.
Termination does not remove outstanding payment obligations.
The Customer is responsible for maintaining appropriate backups of its own business records.
AISoftBox shall not be required to provide a refund merely because Customer Data is:
AISoftBox may provide reasonable technical assistance where available.
Customers may submit a written refund request to AISoftBox for review.
However, submission of a refund request does not create any entitlement to a refund.
AISoftBox may request:
AISoftBox’s review shall be based on the applicable agreement, this Policy, transaction records and applicable law.
AISoftBox operates a strict NO-REFUND POLICY.
Except where a refund is expressly required by applicable law, any request for a refund, credit, rebate, compensation, adjustment or reversal shall be considered strictly at the discretion of AISoftBox.
Any refund, credit, rebate, compensation, account adjustment or other form of financial reimbursement to a Customer must receive prior written approval from the Board of Directors of AISoftBox Sdn. Bhd. (“AISoftBox Board”).
No individual employee, officer, manager, salesperson, customer service representative, technical support personnel, consultant, agent, reseller, partner or other representative of AISoftBox has authority to approve or promise a refund unless such authority has been expressly delegated in writing by the AISoftBox Board.
Any statement, representation, email, message, quotation, conversation or other communication by an AISoftBox employee or representative indicating that a refund may be available shall not constitute approval of a refund unless the refund has subsequently received the required approval from the AISoftBox Board.
Customers should not rely on verbal statements or informal assurances regarding refunds.
Subject to any rights that cannot legally be excluded under applicable law, the decision of the AISoftBox Board concerning any discretionary refund request shall be final and binding on AISoftBox.
Where the AISoftBox Board decides not to approve a discretionary refund, AISoftBox shall have no obligation to provide a refund, credit, rebate, compensation or alternative monetary adjustment.
If the AISoftBox Board approves a refund as an exceptional goodwill gesture, such approval:
For the avoidance of doubt, no refund shall be processed, promised or represented as approved unless the required AISoftBox Board approval has been obtained.
AISoftBox may require the approved refund decision to be documented in writing before any payment is processed.
Nothing in this section is intended to prevent or restrict any refund, remedy or right that AISoftBox is legally required to provide under applicable law.
Where a mandatory legal obligation applies, AISoftBox will comply with that obligation to the extent legally required.
Except for such mandatory obligations, no Customer shall have any right to a refund unless expressly approved in accordance with this Section.
The Customer agrees to contact AISoftBox directly regarding any billing or payment dispute before initiating a payment dispute, chargeback or similar process where reasonably practicable.
Where a Customer initiates a chargeback or payment dispute for a payment that AISoftBox reasonably believes was validly charged, AISoftBox reserves the right to provide relevant transaction, account and service records to the applicable payment provider or financial institution.
AISoftBox may suspend the relevant account while the payment dispute is being investigated.
The Customer shall not receive more than one form of reimbursement, credit, refund or compensation for the same payment or event.
Any amount previously credited or refunded may be taken into account when determining any subsequent claim.
To the maximum extent permitted by applicable law, AISoftBox shall not be liable for any indirect, incidental, special, consequential or exemplary loss arising from or relating to the Customer’s use of the Services.
This includes, without limitation:
Nothing in this Policy excludes liability that cannot lawfully be excluded under applicable law.
The Customer acknowledges that purchasing AISoftBox Services is a business decision made by the Customer.
No refund shall be provided because the Customer subsequently determines that:
No refund shall be required due to circumstances beyond AISoftBox’s reasonable control, including:
AISoftBox intends this Policy to operate as a strict no-refund policy.
However, nothing in this Policy is intended to exclude or restrict any right, remedy or obligation that cannot legally be excluded or restricted under applicable law.
Where applicable law expressly requires a refund, AISoftBox will comply with that legal requirement to the extent legally required.
Except for such mandatory legal requirements, all payments shall remain final and non-refundable.
AISoftBox reserves the right to modify or update this Refund Policy from time to time.
The latest version may be published on the AISoftBox website or within the Services.
Unless otherwise required by law, continued use of the Services after the updated Policy becomes effective constitutes acceptance of the updated Policy.
This Policy shall be governed by and interpreted in accordance with the laws of Malaysia.
Any dispute relating to this Policy shall be subject to the applicable jurisdiction of the courts of Malaysia, unless otherwise required by applicable law or agreed under a separate written agreement.
By purchasing, subscribing to or using AISoftBox Services, the Customer expressly acknowledges and agrees that:
AISoftBox Sdn. Bhd.
Company Registration No.: 1437655-T
Malaysia
Billing / Support Email: [email protected]
Website: www.aisoftbox.com
AISoftBox Sdn. Bhd. reserves all rights not expressly granted under this Refund Policy.